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Google Shopping Agency · Sydney Sydney · Est. 2013

The Google Shopping agency that returns $14.50 for every $1 spent.

14.5× average ROAS across our managed book. We're a senior-only Google Shopping agency and Google Premier Partner — Shopping ads management, Merchant Center feed engineering and Performance Max built for eCommerce revenue and margin, not vanity click volume.

14.5×
Average ROAS
+265%
Shopping revenue lift
$220M+
Ad spend managed
G
Google Premier Partner · Top 3% AU agencies
Top 3% AU agencies

Trusted by teams at

+265%
Average Shopping revenue lift, YoY

Across retail and eCommerce retainers in 2024–2025. Driven by feed quality, not bigger budgets.

−34%
Average cost-per-acquisition reduction

First 90 days after a Merchant Center and bidding rebuild. Same spend, more orders.

$220M
Ad spend managed for clients in 2025

Google Premier Partner status — the top 3% of Australian agencies by performance.

Why founders switch to us

If your current agency feels like a cost centre,
it probably is.

What you’re dealing with
The old way
  • Agencies that bill for hours, not outcomes
  • Juniors running your strategy
  • Vanity dashboards that don’t tie to revenue
  • Slow, quarterly reporting with no accountability
How we work
The Whitehat way
  • A senior pod across strategy and execution
  • Strategy from operators who’ve scaled ASX brands
  • Real-time revenue attribution, not impressions
  • Weekly ship cycles with a named Growth Lead
What's included

Every lever a Google Shopping agency should pull.

Six disciplines. One Google Premier Partner pod. Weekly ship cycles. No juniors running test budgets on your product feed.

🛒

Merchant Center & feed engineering

Feed audit, disapproval fixes, GTIN and attribute hygiene, custom labels and supplemental feeds. The product feed is 80% of Shopping ads management — we treat it that way across Shopify, WooCommerce and headless stacks.

🎯

Performance Max for retail

PMax asset groups segmented by margin and persona, with branded traffic excluded and first-party signals fed in — not Google's default black box.

Learn more
📊

Smart bidding & budget strategy

Target ROAS and value-based bidding tuned to your real product margins, custom labels for bestsellers and clearance, and budget reallocated to the SKUs that actually print profit.

🖼

Product titles, imagery & promotions

Keyword-led title and description rewrites, image and pricing optimisation, and Merchant Promotions and sale-price annotations that lift click-through on Google Shopping ads.

📄

Landing pages & conversion rate

The click is only half the cost — the product and collection page decides whether it converts. We design and split-test pages that cut cost-per-click and turn Shopping traffic into booked revenue.

Learn more
📈

Conversion tracking & revenue reporting

Server-side tracking, enhanced conversions, GA4 + GTM and margin data feeding Looker Studio dashboards mapped to revenue and CAC — not impressions. CFO-friendly weekly and monthly readouts.

Bleeding budget on disapproved products and thin margins?

The Meat Store scaled Shopping to a 9.2× return.

We rebuilt their Merchant Center feed and PMax structure from first principles. We'll teardown your feed and Shopping account live in your free audit.

Free Claim your free Google Shopping audit
How we work

Discover. Strategise. Execute. Compound.

01

Discover

Deep audit of your business, funnel, ad accounts and competitors. 7–10 days.

02

Strategise

A bespoke 12-month growth roadmap with KPIs, milestones and budget guardrails.

03

Execute

A senior pod ships campaigns, pages and automation in weekly sprints.

04

Compound

Monthly executive reviews with forecasts, attribution and next-level plays.

Client voices

Words from the people paying us.

★★★★★

“Whitehat Agency has done a remarkable job with the Wiise project. The quality of work is unmatched. The team there is highly creative and results focused. They helped us deliver the Wiise website in record time and worked really well with our internal team. Then once the website was live, they helped with the digital marketing launch campaign with exceptional results. Thank you.”

Emma
VP of Marketing, Microsoft Australia
★★★★★

“Whitehat treats my business like it’s their own. They really valued our company’s values.”

Whitney London
Founder, Eden Hair Extensions
★★★★★

“Whitehat didn’t just send more traffic — they sent qualified doctors ready to insure. 300+ fresh leads and an 18% jump in completed quotes.”

Eric Lowenstein
CEO, Tego Insurance

Recognised by

Google Premier PartnerMeta Business PartnerClutch Top 1000Semrush Agency PartnerB&T Agency of the Year 2024AFR Fast 100

As featured in

AFRSmartCompanyStartup DailyB&TThe CEO MagazineInside Retail
The honest comparison

Whitehat vs the alternatives.

Whitehat
Traditional agency
Other digital
Freelancer
Senior strategists
Senior-only
In-house only
Mixed (junior-led)
Solo
AI-native execution
Yes — every workstream
No
Sometimes
No
Reporting cadence
Weekly
Monthly
Monthly
Ad-hoc
Time to results
14 – 30 days
60 – 90 days
60 – 120 days
Variable
Senior strategists 01
Whitehat Senior-only
Traditional agency In-house only
Other digital Mixed (junior-led)
Freelancer Solo
AI-native execution 02
Whitehat Yes — every workstream
Traditional agency No
Other digital Sometimes
Freelancer No
Reporting cadence 03
Whitehat Weekly
Traditional agency Monthly
Other digital Monthly
Freelancer Ad-hoc
Time to results 04
Whitehat 14 – 30 days
Traditional agency 60 – 90 days
Other digital 60 – 120 days
Freelancer Variable
How we partner

Three ways to work with us.

Every engagement is scoped to your goal — not slotted into a fixed retainer ladder. Pick the shape that matches where you are; we’ll forecast the investment in your first call.

6–12 weeks

Project Sprint

Best for: validating one channel or fixing a specific problem.

A focused, time-boxed engagement with a single senior specialist. Fixed scope. Fixed outcome. One hand on one lever.

What’s included
  • One senior strategist, one channel
  • Weekly working session
  • 90-day roadmap on day 7
  • Direct Slack / Teams line
Outcome
A measurable ranking, ROAS, or CRO lift inside a quarter.
Scope a sprint →
12+ months

Embedded Partner

Best for: enterprise & ASX-listed brands with internal marketing teams.

Senior Whitehat strategists integrated alongside your in-house team. We sit your stand-ups, ship from your repos, and report to your exec. Effectively a fractional growth function.

What’s included
  • Fractional CMO / Head of Growth
  • Multi-pod execution capacity
  • Priority ship queue
  • Executive board reporting
Outcome
A senior in-house growth function without 12-month senior hiring cycles.
Discuss a partnership →

Why no public pricing? Because a real growth program is scoped to your goal, your stack and your stage — not a price tag a competitor can screenshot. Book a free call; we’ll give you a forecasted investment and an expected return inside 30 minutes.

FAQ

Google Shopping agency questions, answered straight.

Still got questions? Our team replies to every enquiry inside 24 hours.

What does a Google Shopping agency do?

A Google Shopping agency manages your product-listing ads end to end — Merchant Center setup and feed health, Standard Shopping and Performance Max campaigns, smart bidding, product data and reporting. As a senior Google Shopping ads agency, Whitehat ties every campaign to revenue and margin rather than impressions, and our managed book returns 14.5× average ROAS.

How much does Google Shopping management cost in Australia?

Separate two costs: your ad spend (paid to Google) and our management fee (paid to us). Shopping ads management is typically a percentage of ad spend — usually 10–20% — or a fixed retainer for larger feeds. We work best with stores spending five-figure to mid-six-figure monthly budgets, and we scope the exact fee against your account in your free audit before you commit to anything.

How do I choose a Google Shopping agency?

Ask three questions: do they engineer the product feed (not just the campaigns), is a senior strategist on your account, and do they report on revenue and margin rather than clicks. The feed drives roughly 80% of Shopping performance, so any Google Shopping management partner that ignores Merchant Center will leave money on the table. We do all three, backed by Google Premier Partner status.

What's the difference between Standard Shopping and Performance Max?

Standard Shopping gives you SKU-level control and transparent search-term data; Performance Max blends Shopping, Search, Display and YouTube inventory with more automation but less visibility. We run both — usually PMax for scale plus a Standard Shopping layer for control — and segment asset groups by margin, a structure that has lifted client revenue 265% on average without working against your profit.

Why does my product feed matter so much?

Your feed is the targeting. Google matches search queries to product titles, attributes and categories, so weak titles, missing GTINs or disapproved items quietly cap your reach. Our feed engineering — title rewrites, attribute hygiene and custom labels — typically lifts Shopping revenue 265% on average without raising the budget a single dollar.

Can you work with our existing Shopping account and Shopify store?

Yes — we audit before we touch anything, across Shopify, WooCommerce and headless stacks. About 60% of audited accounts get a feed and campaign rebuild for faster results; 40% keep the existing structure and we optimise inside it. Either way you own the Merchant Center account, the feed and the data.

How long until I see results from Google Shopping?

Most stores see measurable lift within 14–30 days of a feed and bidding rebuild — fixing disapprovals alone often unlocks revenue in the first week. The first 90 days are where compounding kicks in: cleaner data feeds smarter bidding, which feeds higher ROAS. We report on the curve weekly.

What's the minimum monthly spend you'll work with?

Our sweet spot is stores spending five-figure to mid-six-figure monthly budgets on Google Shopping. Below a workable monthly spend the management fee outweighs the optimisation upside; we'll tell you honestly during the free audit if you're better off self-managing for now. No lock-in contracts — we earn the retainer on results.

Now booking Q3 · 4 spots left

Your competitors
are compounding.
Catch up in 30 min.

A free strategy session with a senior strategist — no juniors, no sales pitch. Walk away with a 90-day roadmap, a revenue forecast, and a live teardown of your ad accounts.

180+
Founders & CMOs booked this year
24h
Average first reply time
4.9/5
Post-session rating
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