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Salesforce

How we helped Salesforce win #1 for “CRM” and hit 16X return on ad spend

SaaS / Enterprise · Global · 6 markets
Google AdsInternational PPCTechnical SEOCRO

Whitehat delivered beyond expectations. In just months we saw a spike in traffic and rankings. They truly understand performance-driven marketing.

Salesforce Team
Salesforce
Salesforce — Google Ads case study by Whitehat Agency
01
16X
Return on ad spend
Across cross-channel paid
02
#1
Organic for “CRM”
The category's most contested term
03
6
Countries optimised
Geo-targeted, culturally tuned
01 · Challenge

A global leader, leaving return on the table in six markets.

Salesforce is the name in CRM — but global dominance in the boardroom does not automatically translate into efficient demand on Google. Across six markets, ad performance was inconsistent, the keyword strategy was fragmented, and high-value organic terms were being ceded to competitors.

The brief was unforgiving: scale paid and organic together, lift return on ad spend, and own the single most contested word in the category — “CRM” — against the likes of Microsoft.

Pre-engagement baseline
Global paid + organic
Markets
6
Inconsistent performance
Keyword strategy
Fragmented
Across global campaigns
Organic on “CRM”
Not #1
Ceded to competitors
Paid ROI
Sub-scale
Below its potential
02 · Approach

One global system: precise paid, relentless organic.

We rebuilt Salesforce's demand engine as a single, data-led system — paid and organic pulling in the same direction, market by market.

Then we went after the prize: Position #1 for “CRM”, earned the white-hat way through content and authority, not shortcuts.

The global playbook
4 workstreams · 6 markets

Global Google Ads optimisation

Audited and rebuilt ad accounts across 6 countries — geo-targeted bidding, cultural relevance and keyword-match precision tuned for every market.

Keyword coverage at scale

Over 200,000 keywords deployed across paid and organic, capturing demand wherever it surfaced.

#1 for “CRM”

A tailored content and link strategy that took Salesforce to Position #1 organically for the category's most competitive term.

Performance-first paid

A/B testing, conversion-funnel refinement and strategic budget reallocation compounding ROI and lead quality.

03 · The result

16X return, and the category's biggest word — won.

The system turned paid and organic into engines of compounding growth. Cross-channel campaigns returned 16X. Over 200,000 keywords went live across six markets.

And “CRM” — the term every CRM company on earth wants — ranked #1 organically. Salesforce did not just defend its position; it widened the gap.

Return on ad spend · indexed ramp
Cross-channel paid
16X
return on ad spend
6 markets
M1M2M3M4M5M6
Results

The numbers across six markets.

Enterprise search is won market by market, term by term. Here is what one global system delivered for the biggest name in CRM.

01
16X
Return on ad spend
From cross-channel paid campaigns across six international markets.
02
#1
Organic ranking for “CRM”
The most contested term in the category — won the white-hat way, through authority not shortcuts.
03
200,000
Keywords deployed
Across paid and organic, capturing demand in every market we optimised.
04
6
Countries optimised
Geo-targeted bidding and culturally-tuned campaigns, run as one system.
Scaling across markets?

If enterprise demand is fragmented across regions, the return is hiding in the gaps.

60-minute teardown with a senior strategist. We will show you where paid and organic are working against each other — and the fastest way to make them compound. Yours to keep.

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Client voices

Words from the people paying us.

★★★★★

“Whitehat Agency has done a remarkable job with the Wiise project. The quality of work is unmatched. The team there is highly creative and results focused. They helped us deliver the Wiise website in record time and worked really well with our internal team. Then once the website was live, they helped with the digital marketing launch campaign with exceptional results. Thank you.”

Emma
VP of Marketing, Microsoft Australia
★★★★★

“Whitehat treats my business like it’s their own. They really valued our company’s values.”

Whitney London
Founder, Eden Hair Extensions
★★★★★

“Whitehat didn’t just send more traffic — they sent qualified doctors ready to insure. 300+ fresh leads and an 18% jump in completed quotes.”

Eric Lowenstein
CEO, Tego Insurance
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