The eCommerce Marketing Agency that adds $4M+ to DTC brands.
Shopify Plus, WooCommerce and headless brands. As an ecommerce marketing agency, we run the full revenue stack — SEO, paid, CRO, Klaviyo retention and post-purchase economics — engineered around blended ROAS and customer LTV, not platform-by-platform vanity metrics.
Trusted by teams at
Across 47 Shopify Plus stores and 12 WooCommerce + headless brands. CFO-signed numbers.
Blended uplift across SEO, paid media, CRO and Klaviyo retention. Non-brand revenue only.
Bundle merchandising + post-purchase upsells tested via Klaviyo flows.
If your current agency feels like a cost centre,
it probably is.
- —Agencies that bill for hours, not outcomes
- —Juniors running your strategy
- —Vanity dashboards that don’t tie to revenue
- —Slow, quarterly reporting with no accountability
- ✓A senior pod across strategy and execution
- ✓Strategy from operators who’ve scaled ASX brands
- ✓Real-time revenue attribution, not impressions
- ✓Weekly ship cycles with a named Growth Lead
Every lever a eCommerce Marketing Agency should pull.
Six disciplines. One senior pod. Industry-tailored playbook, weekly ship cycles, AI-native execution.
Shopify Plus + Klaviyo stack
Replatform, redesign and rebuild on DTC-native stack. Klaviyo flows live in week one.
CRO + AOV testing
Hypothesis-driven A/B testing on PDPs, cart, checkout. Bundles, subscription tiers.
Email + SMS retention
Retention typically becomes 30–40% of revenue inside 6 months. The cheapest dollar in DTC.
Paid acquisition (Google + Meta)
PMax, ASC+, Search and feed work. Blended ROAS reporting, not platform vanity.
eCommerce SEO
Collection templating, product schema, faceted nav, content hubs.
Post-purchase + subscription
Recharge, Loop, Yotpo. Predictable monthly revenue from your best customers.
Discover. Strategise. Execute. Compound.
Discover
Deep audit of your business, funnel, ad accounts and competitors. 7–10 days.
Strategise
A bespoke 12-month growth roadmap with KPIs, milestones and budget guardrails.
Execute
A senior pod ships campaigns, pages and automation in weekly sprints.
Compound
Monthly executive reviews with forecasts, attribution and next-level plays.
Real wins for eCommerce & DTC.
A snapshot of the work we've shipped for ecommerce & dtc brands. Real numbers, signed off by the team that ran them.
Eden Hair Extensions
The Meat Store
Badge of Honour
Bala Bangles
Dynamic Gift
Fether
Words from the people paying us.
“Whitehat Agency has done a remarkable job with the Wiise project. The quality of work is unmatched. The team there is highly creative and results focused. They helped us deliver the Wiise website in record time and worked really well with our internal team. Then once the website was live, they helped with the digital marketing launch campaign with exceptional results. Thank you.”
“Whitehat treats my business like it’s their own. They really valued our company’s values.”
“Whitehat didn’t just send more traffic — they sent qualified doctors ready to insure. 300+ fresh leads and an 18% jump in completed quotes.”
Recognised by
As featured in
Whitehat vs the alternatives.
Three ways to work with us.
Every engagement is scoped to your goal — not slotted into a fixed retainer ladder. Pick the shape that matches where you are; we’ll forecast the investment in your first call.
Project Sprint
A focused, time-boxed engagement with a single senior specialist. Fixed scope. Fixed outcome. One hand on one lever.
- ✓One senior strategist, one channel
- ✓Weekly working session
- ✓90-day roadmap on day 7
- ✓Direct Slack / Teams line
Growth Retainer
A senior pod plugged into your business. Strategist, specialists and creative working in weekly ship cycles, all tied to a revenue number your CFO signs off on.
- ✓Dedicated Growth Lead + senior pod
- ✓SEO, Paid, Web or AI — any mix
- ✓Weekly ship cycles, monthly QBRs
- ✓Revenue-tied attribution dashboard
Embedded Partner
Senior Whitehat strategists integrated alongside your in-house team. We sit your stand-ups, ship from your repos, and report to your exec. Effectively a fractional growth function.
- ✓Fractional CMO / Head of Growth
- ✓Multi-pod execution capacity
- ✓Priority ship queue
- ✓Executive board reporting
Why no public pricing? Because a real growth program is scoped to your goal, your stack and your stage — not a price tag a competitor can screenshot. Book a free call; we’ll give you a forecasted investment and an expected return inside 30 minutes.
eCommerce Marketing Agency questions, answered straight.
Still got questions? Our team replies to every enquiry inside 24 hours.
What does an eCommerce Marketing Agency do?
An ecommerce marketing agency runs the full revenue stack for direct-to-consumer brands: store build, conversion rate optimisation, paid acquisition, SEO, email + SMS retention and post-purchase economics. As an ecommerce digital marketing agency, we tie every online store marketing channel to blended ROAS and customer LTV — not platform-by-platform vanity metrics.
Which eCommerce platforms do you specialise in?
Shopify and Shopify Plus are our deepest specialty — 47 stores live, 12 Plus accounts. We also build on WooCommerce, BigCommerce and headless stacks. We recommend the platform that matches your scale and margin.
What is the minimum monthly revenue you will work with?
Our sweet spot is DTC brands with established monthly revenue. For earlier-stage stores a project-based engagement is usually a better fit than a retainer.
How fast do you ship retention work?
Klaviyo flows and segments live in week one. Predictive analytics, SMS journeys and post-purchase upsells inside the first 30 days.
How much does an ecommerce marketing agency cost?
Our ecommerce marketing agency retainers scale with channel scope and store revenue. We've generated $200M+ for clients at 4.1× average revenue lift, so the retainer is sized to compound, not to cap.
What results can a DTC brand expect from online store marketing?
Across 47 Shopify Plus and 12 WooCommerce stores, our online store marketing delivers a 4.1× average revenue lift in 12 months and a +42% average AOV increase. Retention typically grows to 30–40% of revenue inside six months. We report on blended ROAS and customer LTV, never platform-by-platform vanity metrics.
Which channels work best for an ecommerce digital marketing agency?
For most DTC brands, the highest-return channels are email + SMS retention (30–40% of revenue inside six months), paid acquisition on Google PMax and Meta ASC+, and ecommerce SEO. As an ecommerce digital marketing agency we weight spend by blended ROAS and LTV, so the mix shifts as your customer economics mature.
Everything else we run in-house.
Your competitors
are compounding.
Catch up in 30 min.
A free strategy session with a senior strategist — no juniors, no sales pitch. Walk away with a 90-day roadmap, a revenue forecast, and a live teardown of your ad accounts.