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TikTok Ads Agency · Australia Sydney · Est. 2013

TikTok Ads that stop the scroll and drive measurable revenue.

TikTok is Australia's fastest-growing performance channel for D2C and eCommerce brands. As a creative-first TikTok Ads agency, Whitehat builds ads that feel native to the feed, convert at the product page and scale ROAS as budgets grow — not the other way around.

$650M+
Revenue generated for clients
+320%
Avg ROAS improvement on TikTok in 3 months
13 yrs
White-hat only, zero penalties
G
Trusted by 60+ D2C and eCommerce brands
Top 3% AU agencies

Trusted by teams at

Creative-first
TikTok is won or lost in the first 2 seconds — our creative process builds for the feed

TikTok's algorithm rewards content that earns attention, not content that looks like an ad. Our creative process starts with what stops a scroll — hook, pace, format — before we think about the offer.

+320%
Avg ROAS improvement on TikTok in 3 months

Across our TikTok engagements, D2C and eCommerce clients see an average 320% ROAS improvement within three months — measured against their pre-engagement TikTok baseline, same product, same audience.

Full-funnel
Top-of-funnel awareness through to conversion — one cohesive strategy

TikTok Ads aren't just for awareness. We build full-funnel strategies that take a viewer from first impression through to purchase — with Spark Ads, retargeting and TikTok Shop all working together.

Why founders switch to us

If your current agency feels like a cost centre,
it probably is.

What you’re dealing with
The old way
  • Agencies that bill for hours, not outcomes
  • Juniors running your strategy
  • Vanity dashboards that don’t tie to revenue
  • Slow, quarterly reporting with no accountability
How we work
The Whitehat way
  • A senior pod across strategy and execution
  • Strategy from operators who’ve scaled ASX brands
  • Real-time revenue attribution, not impressions
  • Weekly ship cycles with a named Growth Lead
What's included

Everything a TikTok Ads agency runs, built for ROAS.

Creative strategy, Spark Ads, UGC briefs and revenue reporting — everything a D2C or eCommerce brand needs to win on TikTok.

🎬

TikTok Ads strategy & setup

Full TikTok Ads account architecture — campaign structure, audience targeting, pixel setup, creative testing framework and bidding strategy — built on your product margins and ROAS targets.

📱

Short-form video creative

Native-feel TikTok video ads designed to earn attention in the first 2 seconds — script, concept, production direction and editing, built for the vertical full-screen format your audience actually watches.

Spark Ads management

We identify your highest-performing organic posts and boost them as Spark Ads — combining the authenticity of organic content with the targeting precision and scale of paid, for a fraction of the production cost.

🎤

UGC brief & production

We write detailed UGC briefs, manage creator outreach and oversee production — delivering authentic user-generated content that performs in the feed without the brand-ad feel that kills TikTok engagement.

🛍️

TikTok Shop integration

Full TikTok Shop setup and management — product catalogue integration, shoppable video and LIVE shopping — so your audience can discover and purchase without ever leaving the platform.

📊

ROAS & revenue reporting

Weekly ROAS and revenue dashboards that tie TikTok spend directly to attributed revenue — broken down by creative, audience and funnel stage so you know exactly what's driving results.

Your customers are on TikTok — let's make sure your brand is too.

A free TikTok Ads audit shows you exactly where your ROAS is being left on the table.

A senior Whitehat TikTok specialist reviews your current setup, analyses your creative and hands you a prioritised action plan — yours to keep, whether or not you engage us.

Free Book a free TikTok Ads audit
How we work

Discover. Strategise. Execute. Compound.

01

Discover

Deep audit of your business, funnel, ad accounts and competitors. 7–10 days.

02

Strategise

A bespoke 12-month growth roadmap with KPIs, milestones and budget guardrails.

03

Execute

A senior pod ships campaigns, pages and automation in weekly sprints.

04

Compound

Monthly executive reviews with forecasts, attribution and next-level plays.

Selected work

Case studies that compound.

Five recent engagements. Same senior pod, every channel — all tied to a number the CFO signed off on.

All 70+ case studies
Case study index01 / 06
WiiseGlobal launch · Microsoft Ignite

The quality of work is unmatched. They delivered the Wiise website in record time, and the digital marketing launch campaign that followed delivered exceptional results.

Emma
VP of Marketing, Microsoft Australia
Wiise — Whitehat Agency case study Live case
Challenge

Launching a new cloud-native ERP from Microsoft, KPMG and Commonwealth Bank of Australia — with no public surface, no sign-up funnel and a fixed launch window at Microsoft Ignite, Las Vegas.

What we did

An end-to-end enterprise build — fully custom design and development, the website wired directly into the live ERP so visitors sign up and start using the platform in seconds, and a multi-channel paid launch (Google + Meta) timed to the keynote.

Web DesignCustom DevERP IntegrationGoogle AdsMeta Ads
Read the full case12-min read · PDF available
01
1,000+
Users in 90 days
Acquired through the paid launch
02
7.1X
Launch ROAS
Google Ads + Meta Ads
03
8.2%
Sign-up conversion rate
Visitor to live ERP
Client voices

Words from the people paying us.

★★★★★

“Whitehat Agency has done a remarkable job with the Wiise project. The quality of work is unmatched. The team there is highly creative and results focused. They helped us deliver the Wiise website in record time and worked really well with our internal team. Then once the website was live, they helped with the digital marketing launch campaign with exceptional results. Thank you.”

Emma
VP of Marketing, Microsoft Australia
★★★★★

“Whitehat treats my business like it’s their own. They really valued our company’s values.”

Whitney London
Founder, Eden Hair Extensions
★★★★★

“Whitehat didn’t just send more traffic — they sent qualified doctors ready to insure. 300+ fresh leads and an 18% jump in completed quotes.”

Eric Lowenstein
CEO, Tego Insurance

Recognised by

Google Premier PartnerMeta Business PartnerClutch Top 1000Semrush Agency PartnerB&T Agency of the Year 2024AFR Fast 100

As featured in

AFRSmartCompanyStartup DailyB&TThe CEO MagazineInside Retail
The honest comparison

Whitehat vs the alternatives.

Whitehat
Traditional agency
Other digital
Freelancer
Senior strategists
Senior-only
In-house only
Mixed (junior-led)
Solo
AI-native execution
Yes — every workstream
No
Sometimes
No
Reporting cadence
Weekly
Monthly
Monthly
Ad-hoc
Time to results
14 – 30 days
60 – 90 days
60 – 120 days
Variable
Senior strategists 01
Whitehat Senior-only
Traditional agency In-house only
Other digital Mixed (junior-led)
Freelancer Solo
AI-native execution 02
Whitehat Yes — every workstream
Traditional agency No
Other digital Sometimes
Freelancer No
Reporting cadence 03
Whitehat Weekly
Traditional agency Monthly
Other digital Monthly
Freelancer Ad-hoc
Time to results 04
Whitehat 14 – 30 days
Traditional agency 60 – 90 days
Other digital 60 – 120 days
Freelancer Variable
How we partner

Three ways to work with us.

Every engagement is scoped to your goal — not slotted into a fixed retainer ladder. Pick the shape that matches where you are; we’ll forecast the investment in your first call.

6–12 weeks

Project Sprint

Best for: validating one channel or fixing a specific problem.

A focused, time-boxed engagement with a single senior specialist. Fixed scope. Fixed outcome. One hand on one lever.

What’s included
  • One senior strategist, one channel
  • Weekly working session
  • 90-day roadmap on day 7
  • Direct Slack / Teams line
Outcome
A measurable ranking, ROAS, or CRO lift inside a quarter.
Scope a sprint →
12+ months

Embedded Partner

Best for: enterprise & ASX-listed brands with internal marketing teams.

Senior Whitehat strategists integrated alongside your in-house team. We sit your stand-ups, ship from your repos, and report to your exec. Effectively a fractional growth function.

What’s included
  • Fractional CMO / Head of Growth
  • Multi-pod execution capacity
  • Priority ship queue
  • Executive board reporting
Outcome
A senior in-house growth function without 12-month senior hiring cycles.
Discuss a partnership →

Why no public pricing? Because a real growth program is scoped to your goal, your stack and your stage — not a price tag a competitor can screenshot. Book a free call; we’ll give you a forecasted investment and an expected return inside 30 minutes.

FAQ

TikTok Ads questions, answered straight.

Still got questions? Our team replies to every enquiry inside 24 hours.

Are TikTok Ads worth it for Australian eCommerce brands?

Yes, particularly for D2C and consumer product brands targeting audiences under 45. TikTok's algorithm surfaces content to interest-matched users regardless of follower count, which means well-crafted creative — the kind a specialist TikTok advertising agency produces — can reach millions of potential buyers without a large existing audience, and at CPMs that are still significantly lower than Meta in most categories.

What makes TikTok Ads different from Meta Ads?

TikTok is a content-discovery platform first, an advertising platform second. Users don't visit TikTok to buy — they visit to be entertained. Ads that feel native to that context, with strong hooks and authentic storytelling, dramatically outperform ads that look like traditional paid creative. The 2-second hook and native-feel production are non-negotiable on TikTok in a way they are not on Meta.

What are Spark Ads and should we use them?

Spark Ads let you boost your own organic TikTok posts or creator posts (with permission) as paid ads. They carry the full engagement count, comments and authenticity of the original post, which makes them feel far less like an ad to viewers. For most brands we recommend running Spark Ads alongside traditional In-Feed Ads — the combination typically outperforms either format alone.

Do we need to produce video content ourselves?

No. As a full-service TikTok Ads agency we handle creative end-to-end — scripting, production direction, editing and UGC brief writing. For brands without an in-house video team, we manage the full creative pipeline. For brands that do produce their own content, we write briefs and direct creative so every asset is built for TikTok performance from the start.

How do you measure TikTok Ads performance?

Our TikTok Ads management reports on ROAS, attributed revenue and cost per purchase as the primary metrics, supplemented by CPM, hook rate (percentage of viewers who watch past 3 seconds) and hold rate (percentage who watch to 50% or more). These creative metrics tell us exactly which ads are earning attention before they earn clicks, so we can iterate fast.

How much does TikTok Ads management cost?

Whitehat TikTok Ads management fees are separate from your media spend, which most D2C and eCommerce brands scale with their growth targets in ad spend to gather meaningful creative data. The exact fee depends on creative volume and TikTok Shop scope. Our clients average a +320% ROAS improvement within three months, so the programme returns its cost quickly.

What makes a good TikTok advertising agency?

A good TikTok advertising agency leads with creative, because the platform is won or lost in the first 2 seconds, and reports in ROAS and attributed revenue rather than reach. Look for native-feel video production, Spark Ads expertise and fast creative iteration off hook and hold rates. Whitehat's creative-first approach delivers an average +320% ROAS improvement within three months.

How long does TikTok Ads management take to deliver results?

Most TikTok campaigns need 2–4 weeks to exit the algorithm's learning phase and gather enough creative data to optimise against. Early signal — hook rate, hold rate and cost per purchase — appears within the first fortnight. Across our D2C and eCommerce clients, the average +320% ROAS improvement lands within three months of launch, as winning creative is identified and scaled.

Now booking Q3 · 4 spots left

Your competitors
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A free strategy session with a senior strategist — no juniors, no sales pitch. Walk away with a 90-day roadmap, a revenue forecast, and a live teardown of your ad accounts.

180+
Founders & CMOs booked this year
24h
Average first reply time
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