A self-serve franchise portal that gave Zambrero back 1,000+ hours every month
Whitehat Agency understood exactly what we needed. The platform they delivered has saved us thousands of hours and helped us scale without compromising brand quality.
Head of OperationsZambrero
Hundreds of franchises, one design bottleneck.
Zambrero is one of Australia's biggest QSR franchises, with hundreds of stores running local promotions every week. Each one needed posters and in-store collateral — and every one had to be on-brand. The result was a constant queue at head office for design help.
Franchisees were stuck waiting on the in-house designers. Head office was stuck approving every variation. And small marketing moments were being missed because the production process was too slow to keep up with local campaigns.
A custom self-serve portal, with brand control built in.
We designed and built a purpose-built web portal for Zambrero franchisees — a centralised platform where store managers can build approved promotional posters in a few clicks and download print-ready files instantly.
The brief was simple: make it fast for franchisees, safe for head office and intuitive enough that nobody needed training to use it.
On-demand poster builder
A real-time design tool with approved templates, fonts, imagery and layouts — so franchisees can build their own promo in minutes, not days.
Brand integrity at scale
Automated brand checks lock every asset to Zambrero's visual identity. Head office no longer has to approve every variant manually.
Lightning-fast workflow
What used to take a designer days now takes a store manager under five minutes — eliminating the design back-and-forth across the network.
Training-free UI
Built to be so intuitive that store staff can jump in and produce a compliant poster with zero onboarding required.
Faster local marketing, without losing the brand.
The portal landed across the network and was immediately adopted by 100% of store managers inside the first 30 days. Manual design requests to head office stopped almost overnight.
Across the network the team is now saving more than 1,000 hours every month — time reinvested into trading, service and local growth. And every poster going up in every store still looks like Zambrero.
The numbers that scaled the brand.
A national QSR franchise stuck on a manual design process. Here's what a custom self-serve portal delivered in the first 30 days.
Words from the people paying us.
“Whitehat Agency has done a remarkable job with the Wiise project. The quality of work is unmatched. The team there is highly creative and results focused. They helped us deliver the Wiise website in record time and worked really well with our internal team. Then once the website was live, they helped with the digital marketing launch campaign with exceptional results. Thank you.”
“Whitehat treats my business like it’s their own. They really valued our company’s values.”
“Whitehat didn’t just send more traffic — they sent qualified doctors ready to insure. 300+ fresh leads and an 18% jump in completed quotes.”
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