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Jetstar

An arcade game that flew Jetstar past 140,000 plays — and added 11,000 bookings

Hospitality & Tourism · Campaign launch
Web DesignGame DevelopmentCampaign

We wanted to drive real user engagement, and Whitehat Agency delivered. The campaign went viral, exceeded all KPIs, and made us look good doing it.

Jetstar Marketing
Marketing Lead, Jetstar
Jetstar — gamified campaign and web design case study by Whitehat Agency
01
140K+
Game plays
Web and mobile combined
02
22,000+
Voucher redemptions
Verified quiz completions
03
11,000+
New bookings
Added to Jetstar's database
01 · Challenge

Traditional promos weren't landing with a younger flyer.

Jetstar wanted to re-engage a younger, digital-native audience and move beyond standard discount marketing. The brief was simple to say and hard to deliver: build something that felt like entertainment, but earned real commercial value.

The metrics that mattered weren't impressions or reach. They were voucher redemptions, qualified leads and shareable moments — proof that play could move bookings.

Pre-campaign baseline
Audience engagement · AU
Audience
Younger flyers
Hard to reach with promos
Channel
Traditional
Underperforming
Goal
Engagement
Bookings + data capture
Format
Branded play
Web + mobile
02 · Approach

Turn the campaign into a game worth sharing.

We designed and built a branded arcade-style game where players piloted a Jetstar plane to catch falling stars, then answered a quiz to unlock a real travel voucher worth between $20 and $500.

Around that core, we wrapped the full campaign — teaser content, launch-week paid push, retargeting and post-game journeys — so every play fed measurable booking demand.

The campaign playbook
4 workstreams

Branded game design and build

A web-based arcade game built around Jetstar's playful brand identity — pilot a plane, catch 150 stars, answer the quiz, claim the voucher.

Voucher-driven incentive

Real Jetstar travel vouchers between $20 and $500 made the reward worth chasing, lifting completion rates and quiz engagement.

Mobile-first web build

Optimised for both desktop and mobile play, with responsive controls, fast load times and a polished visual finish.

Full-funnel campaign

Teaser content, launch-week paid media and retargeting — built and managed in-house so every play fed a measurable funnel.

03 · The result

Play met purpose — and the numbers took off.

The campaign ran across web and mobile and quickly built its own momentum. More than 140,000 plays, 22,000 verified voucher redemptions and a 6.2× lift in engagement across Jetstar's owned social channels.

Beyond the play count, the campaign added more than 11,000 fresh contacts to Jetstar's booking database — qualified, opted-in and primed to fly.

Campaign result · Jetstar arcade game
Campaign data · AU
Jetstar gamified campaign — Whitehat Agency
Results

The numbers that took off.

A digital-first audience, a brief built around play, and a campaign engineered to convert. Here's what gamified marketing delivered for Jetstar.

01
140K+
Game plays
Across web and mobile devices in a single campaign window.
02
22,000+
Voucher redemptions
Verified through quiz completions — qualified, engaged users.
03
6.2X
Engagement lift
Across Jetstar's owned social channels through the campaign.
04
11,000+
New bookings database adds
Fresh, opted-in contacts ready to book their next flight.
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Client voices

Words from the people paying us.

★★★★★

“Whitehat Agency has done a remarkable job with the Wiise project. The quality of work is unmatched. The team there is highly creative and results focused. They helped us deliver the Wiise website in record time and worked really well with our internal team. Then once the website was live, they helped with the digital marketing launch campaign with exceptional results. Thank you.”

Emma
VP of Marketing, Microsoft Australia
★★★★★

“Whitehat treats my business like it’s their own. They really valued our company’s values.”

Whitney London
Founder, Eden Hair Extensions
★★★★★

“Whitehat didn’t just send more traffic — they sent qualified doctors ready to insure. 300+ fresh leads and an 18% jump in completed quotes.”

Eric Lowenstein
CEO, Tego Insurance
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